2025 Mission Report
Being digital-first and making health care simpler
Our digital tools are improving access and simplifying care appointments and prescriptions — prioritizing affordability and health outcomes for our members.
Care coordination with a shared Digital Health Record
High-quality care depends on having the right information at the right time. We expanded our Digital Health Record to securely connect more providers and health systems, improving data sharing for more than 1 million members. By enabling a more complete and current view of members’ health information — including diagnoses, medications, and care gaps — this expansion helps providers coordinate care more effectively and improves quality, experience, and long-term affordability.
Real-time prescription transparency
Building on our efforts to improve medication transparency, affordability, and create better member experiences, we launched real-time mobile notifications to alert members when their doctor initiates an e-prescription. Powered by Gemini Health, the new Price Check My Rx feature allows members to instantly compare drug prices, explore lower-cost alternatives, and view pharmacy options directly in the Blue Shield of California mobile app. The same cost and alternatives data is sent to clinicians during e-prescribing, supporting informed, collaborative decision-making.
Digital appointment scheduling for better access
We teamed up with Zocdoc to launch a new online appointment scheduling feature that allows members to book in-network medical, dental, vision, and mental health appointments directly through the “Find a doctor” tool in our app and website. The service launched with more than 1 million hours of bookable appointments, providing real-time provider availability, streamlining access to care, and eliminating common scheduling barriers. This is Zocdoc’s first collaboration with a health plan to power provider scheduling within a member portal, reinforcing our leadership in delivering seamless, digitally enabled member experiences.