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Blue Shield of California Announces Denise McKenna as Vice President of Claims

EL DORADO HILLS, Calif. (November 15, 2017) — Denise McKenna has joined Blue Shield of California as vice president of Claims. She oversees end-to-end claims processing and service delivery, and is responsible for expanding the nonprofit health plan’s automation and self-service capabilities.

McKenna has more than 25 years of experience in health plan operations, information technology and network management. She most recently served as vice president of Health Plan Services and Administration at Kaiser Permanente, Colorado.

Previously, McKenna was senior vice president of Operations and Information Technology at Blue Cross Blue Shield of Minnesota, where she led the design and implementation of the organization's provider self-service portal, consumer engagement strategy, enterprise data and content management strategy and portfolio management. She also held leadership roles at CIBER, Sutter Ambulatory Care Corporation and Chico Medical Group.

“Denise has a passion for developing people and demonstrates the leadership qualities we look for at Blue Shield” said Shayna Schulz, vice president of Customer Experience Operations and Shared Services. “Her track record of building high-performing teams and improving claims organizations will help Blue Shield deliver the high-quality, consistent experience our customers deserve.” McKenna will report to Schulz and will be based in Blue Shield’s El Dorado Hills office.

“I’m thrilled to join such a dynamic and committed group of health care professionals.” said McKenna. “We’ll work together to ensure we deliver a consistently exceptional member experience and advance Blue Shield’s mission of provinging access to quality, affordable health care for all Californians.”

Contact: Clinton McGue, 415-229-5359,

About Blue Shield of California
Blue Shield of California, an independent member of the Blue Cross Blue Shield Association, is a nonprofit health plan with 4 million members, 6,800 employees and more than $17 billion in annual revenue. Founded in 1939 and headquartered in San Francisco, Blue Shield of California and its affiliates provide health, dental, vision, Medicaid and Medicare health care service plans in California. The company’s mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield has contributed more than $450 million to the Blue Shield of California Foundation since 2002. Contact your local agent or broker about Blue Shield of California products and services, or visit