You are using an outdated browser. Please upgrade to the latest version for the best experience. Upgrade your browser now.
Skip Navigation

Blue Shield of California offers assistance to members affected by Hurricane Irma

SAN FRANCISCO (September 11, 2017) --- Blue Shield of California is closely monitoring the severe conditions caused by Hurricane Irma. The health plan has implemented the following services to help ensure continuity of care for affected members in Florida, South Carolina and parts of Georgia and Alabama, as well as U.S. territories of the Virgin Islands and Puerto Rico:

  • We are allowing for the immediate refill of prescriptions for members who live in these areas, even if they are not yet due to be refilled.

  • We are extending claims and appeal filing times.

  • Magellan Health, Blue Shield’s contracted managed care plan for behavioral health, is providing free access to resources, materials and counseling services through its dedicated hotline: 1-800-327-7451.

  • Teladoc is offering access to general medical care at no charge for residents of the evacuation zones. To receive care, affected individuals should call 1-855-221-0370 or visit for more information.

Blue Shield of California members who need immediate assistance can contact customer service at 1-800-393-6130.

Members who may have lost or misplaced their identification card can print a new card on our website at Alternatively, members can use the Blue Shield of California mobile app to access their ID card on their mobile device.

We will continue to monitor activity and may make further adjustments to continue to best serve our members.

Contact: Clinton McGue, 415-229-5359,

Background on Blue Shield of California
Blue Shield of California, an independent member of the Blue Cross Blue Shield Association, is a nonprofit health plan with 4 million members, 6,800 employees and more than $17 billion in annual revenue. Founded in 1939 and headquartered in San Francisco, Blue Shield of California and its affiliates provide health, dental, vision, Medicaid and Medicare health care service plans in California. The company’s mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield has contributed more than $450 million to Blue Shield of California Foundation since 2002. Contact your local agent or broker about Blue Shield of California products and services, or visit