During an interview with Managed Healthcare Executive, Markovich discussed Blue Shield’s approach to shared savings and highlighted some of the organization’s key learnings.
Among them, having a strong belief in the five core principles, establishing trust with providers and being persistent are at the top. All stakeholders must be committed to delivering the best quality healthcare for the lowest price, and trust those that they are doing business with.
“When things go wrong, and inevitably with something this difficult and complex something always goes wrong, everyone knows it is our job to address the problem because we are staying the course. Adversity begets adjustments to the program rather than abandonment of it,” Markovich said in the interview.
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Molly Weedn is a senior communications manager at Blue Shield of California