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Shayna Schulz Joins Blue Shield of California as Vice President of Customer Care

SAN FRANCISCO, CA (November 2, 2015) --- Shayna Schulz has joined Blue Shield of California as vice president of Customer Care. She will be responsible for managing operational strategy for all of Blue Shield’s contact centers, delivering on the company’s promise of a high-quality customer experience.

Most recently, Schulz served as vice president of Customer Service at Allstate, where she led the company’s 2,000-person customer contact center organization. Schulz has worked in global organizations and across multiple functions including media relations, crisis communications and consumer research.

“Throughout her career, Shayna has proven her ability to lead people and draw insights from multiple customer touch points,” said Todd Walthall, senior vice president of Customer Experience. “Her knowledge, skill and experience will help us deliver the kind of high-quality, consistent experience our customers deserve.” Schulz will report to Walthall.

“I’m thrilled to join the dynamic and committed team at Blue Shield.” said Schulz. “We’ll work together to provide an exceptional customer experience and elevate the company as a trusted advisor for all consumers.”

Contact: Clinton McGue, 415-229-5359,

Background on Blue Shield of California

Blue Shield of California, an independent member of the Blue Cross Blue Shield Association, is a not-for-profit health plan with 4 million members, 6,800 employees and more than $13 billion in annual revenue. Founded in 1939 and headquartered in San Francisco, Blue Shield of California and its affiliates provide health, dental, vision, Medicaid and Medicare health care service plans in California. The company’s mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield has contributed more than $325 million over the past ten years to the Blue Shield of California Foundation. Contact your local agent or broker about Blue Shield of California products and services, or visit