This news story is also available in Spanish.
On September 29, Governor Gavin Newsom declared a State of Emergency in Lake County to support communities recovering from the Boyles Fire. For further information on California Office of Emergency Services resources and fire status updates, please visit CalFire.
As of September 30, there are no current mandatory fire evacuations in Calfornia.
Blue Shield of California is working hard to ensure the safety and care of all Blue Shield of California members during this difficult time.
Here is how to access the care you need for Blue Shield of California:
- We are allowing the immediate refill of prescriptions for members in mandatory evacuation zones – even if the prescriptions are not due to be refilled.
- Blue Shield Medical Care Solutions will reach out to members enrolled in care and disease management programs who are in mandatory evacuation zones to ensure continuity of care.
- There are virtual care options that may differ slightly depending on your plan. Some of these telehealth options are Teladoc and NurseHelp 24/7SM. Please visit blueshieldca.com to view your plan options.
- Blue Shield's mental health service administrator is providing free access to resources, materials and counseling services through its dedicated hotline: (800) 327-7451.
- Vision plan members in an affected area that have lost or broken eyewear may be eligible for a replacement pair of lenses and/or frames. Please call Vision Customer Service for assistance at (877) 601-9083 (TTY: 711). Operating hours are Monday through Friday, 8 a.m. to 5 p.m PST.
- If you have been displaced, you may see an appropriate out-of-network provider at in-network benefit levels. You may also replace medical equipment and supplies if needed.
- If you have lost your member identification (ID) card, you can view and print your card from our website by logging in to your online account at www.blueshieldca.com/login. Alternatively, you can use the Blue Shield of California mobile app to access your ID card on your mobile device.
If you need assistance, please call Customer Service. We want to respond to the urgent needs of all affected members.
- Commercial members: (800) 393-6130 (TTY: 711).
- Medicare: (800) 776-4466 (TTY: 711), 8 a.m. to 8 p.m., seven days a week.
Please visit our website for updates on plan services.
Here is how to access the care you need for Blue Shield of California Promise Health Plan:
- If you are in a mandatory evacuation zone, you can refill your prescriptions right away - even if they are not due to be refilled.
- If you are in a mandatory evacuation zone and are enrolled in a care and disease management program. Blue Shield of California Promise Health Plan will reach out to you to be sure you get care.
- You can call Behavioral Health Services for Los Angeles County at (855) 765-9701 (TTY: 711) and for San Diego County at (855) 321-2211 (TTY: 711), both from 8 a.m. to 8 p.m., weekdays. For mental health crises, call the National Suicide Prevention Lifeline at (800) 273-8255 (TTY: 711) 24 hours a day, 7 days a week.
- If you are in an affected area, you can replace a pair of lenses and/or frames. Please call Vision Customer Service for assistance at (877) 601-9083 (TTY: 711). Operating hours are Monday through Friday, 8 a.m. to 5 p.m. PST.
- If you have been displaced, you may see an out-of-network provider at in-network benefit levels. You may also replace medical equipment and supplies, if needed.
- If you have lost your member ID card. you can view and print your card from our website at blueshieldca.com/promise.
We are here to help. You can call Customer Service at:
- Los Angeles County: (800) 605-2556 (TTY: 711) from 8 a.m. to 6 p.m., weekdays
- San Diego County: (855) 699-5557 (TTY: 711) from 8 a.m. to 6 p.m., weekdays
Please visit our website for updates on plan information and services
In times like these, it is important to work together. As your health plan, we want you to know that access to the care you need is our top priority.