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July 12, 2024: Blue Shield of California Offers Assistance to Members Affected by Wildfires

We are dedicated to the safety and care of Blue Shield of California members during this challenging time.

On July 3, Governor Gavin Newsom declared a State of Emergency to support disaster response and relief in Butte County, California in response to the Thompson Fire. Currently, other wildfires are also growing across California, where mandatory evacuations have been ordered. For fire status updates, please visit CalFire.

As of July 10, mandatory evacuations have been ordered in these counties, for various zip codes:

Santa Barbara County - Lake Fire 

Siskiyou County - Shelly Fire and Bogus Fire 

San Bernadino County - Vista Fire 

Fresno County - Basin Fire 

Modoc County - North Fire

Humboldt County - Point Fire

Butte County - Railbridge Fire

Blue Shield of California is working hard to ensure the safety and care of all Blue Shield of California members during this difficult time.

Here is how to access the care you need:

  • We are allowing the immediate refill of prescriptions for members in mandatory evacuation zones – even if the prescriptions are not due to be refilled. 
  • Blue Shield Medical Care Solutions will reach out to members enrolled in care and disease management programs who are in mandatory evacuation zones to ensure continuity of care.
  • There are virtual care options that may differ slightly depending on your plan. Some of these telehealth options are Teladoc and NurseHelp 24/7SM. Please visit to view your plan options.
  • Blue Shield's mental health service administrator is providing free access to resources, materials and counseling services through its dedicated hotline: (800) 327-7451.
  • Vision plan members in an affected area that have lost or broken eyewear may be eligible for a replacement pair of lenses and/or frames. Please call Vision Customer Service for assistance at (877) 601-9083 (TTY: 711). Operating hours are Monday through Friday, 8 a.m. to 5 p.m PST.
  • If you have been displaced, you may see an appropriate out-of-network provider at in-network benefit levels. You may also replace medical equipment and supplies if needed. 
  • If you have lost your member identification (ID) card, you can view and print your card from our website by logging in to your online account at Alternatively, you can use the Blue Shield of California mobile app to access your ID card on your mobile device.

If you need assistance, please call Customer Service. We want to respond to the urgent needs of all affected members.

  • Commercial members: (800) 393-6130 (TTY: 711). 
  • Medicare: (800) 776-4466 (TTY: 711), 8 a.m. to 8 p.m., seven days a week.

Please visit our website for updates on plan services. 

In times like these, it is important to work together. As your health plan, we want you to know that access to the care you need is our top priority.