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Blue Shield of California Offers Assistance to Members Affected by Floods

We are working hard to ensure the safety and care of all Blue Shield of California members during this difficult time.

A state of emergency throughout California has been declared by Governor Gavin Newsom to support residents up and down the state as they continue to weather severe winter storms.

Blue Shield of California is working to help ensure the safety and care of our members during this difficult time. If you're a Blue Shield of California or Blue Shield of California Promise Health Plan member, you may be eligible for assistance.

How to access the care you need

  • We are allowing the immediate refill of prescriptions for members in mandatory evacuation zones – even if they are not due to be refilled. 
  • Blue Shield will reach out to members enrolled in care and disease management programs who are in mandatory evacuation zones to ensure continuity of care.
  • Some plans offer virtual care options that may differ slightly depending on your plan. Some of these telehealth options are Teladoc and NurseHelp 24/7SM. To view your plan options please visit your plan websites:
  • For behavioral health services, contact the Customer Service number listed on the back of your member identification (ID) card or call:
    • Blue Shield of California
      • (800) 327-7451 [TTY: 711] from 8 a.m. to 8 p.m., weekdays
    • Blue Shield of California Promise Health Plan
      • ​(855) 765 - 9701 [TTY: 711] from 8 a.m. to 8 p.m. weekday
  • For mental health crises, call text, or chat with the National Suicide Prevention Lifeline by dialing 988 or calling (800) 273-8255 [TTY: 711], 24 hours a day, 7 days a week. 
  • Vision plan members in an affected area can get a replacement pair of lenses and/or frames. You can use out-of-network providers as needed with claims paid at in-network costs. Please call Vision Customer Service at:
    • Blue Shield of California​
      • ​(877) 601-9083
    • Blue Shield of California Promise Health Plan
      • (800) 877-7195  [TTY: 711 (800) 428-4833] from 5 a.m. to 6 p.m. weekdays and 7 a.m. to 5 p.m. weekends
  • If you have been displaced, you may see an out-of-network provider at in-network benefit levels. You may also replace medical equipment and supplies if needed. 
  • If you have lost your member identification (ID) card, you can view and print your card from our website at or Alternatively, you can use the Blue Shield of California mobile app to access your ID card on your mobile device.

Plan information and services

We want to respond to the urgent needs of all affected members. If you need assistance, please call the customer service number on your member ID card. If you do not have your member ID card, call:

  • Blue Shield of California
    • Commercial plans: (800) 393-6130 [TTY: 711]
    • Medicare plans: (800) 776-4466 [TTY: 711] from 8 a.m. to 8 p.m., seven days a week.
  • Blue Shield of California Promise Health Plan
    •  (800) 605-2556 [TTY: 711] from 8 a.m. to 6 p.m. weekdays

California Emergency Alerts

  • Californians are reminded to dial 2-1-1 or 3-1-1 to get help or ask questions. If you have a critical emergency, call 911.
  • Stay informed by signing up for emergency alerts including warnings and evacuation notices. Go to to sign up to receive alerts from your county officials.

In times like these, it is important to work together. As your health plan, we want you to know that getting you the care you need is our top priority.