- We are allowing for the immediate refill of prescriptions, even if they are not yet due to be refilled.
- We are extending claims and appeal filing times.
- Magellan Health, Blue Shield’s contracted managed care plan for behavioral health, is providing free access to resources, materials and counseling services through its dedicated hotline: 1-800-327-7451.
- Teladoc is offering access to general medical care at no charge for residents of the evacuation zones in Texas and Louisiana. To receive care, affected individuals should call 1-855-220-4585 or visit teladoc.com/harvey for more information.
Blue Shield of California members who need immediate assistance can contact customer service at 1-800-393-6130.
Members who may have lost or misplaced their identification card can print a new card on our website at blueshieldca.com. Alternatively, members can use the Blue Shield of California mobile app to access their ID card on their mobile device.
We will continue to monitor activity and may make further adjustments to continue to best serve our members.
Contact: Clinton McGue, 415-229-5359, media@blueshieldca.com
Background on Blue Shield of California
Blue Shield of California, an independent member of the Blue Cross Blue Shield Association, is a nonprofit health plan with 4 million members, 6,800 employees and more than $17 billion in annual revenue. Founded in 1939 and headquartered in San Francisco, Blue Shield of California and its affiliates provide health, dental, vision, Medicaid and Medicare health care service plans in California. The company’s mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield has contributed more than $450 million to Blue Shield of California Foundation since 2002. Contact your local agent or broker about Blue Shield of California products and services, or visit www.blueshieldca.com.